1. What is a Mobile Mattress Showroom?
2. It's the middle of summer--isn't your truck hot?
3. How far in advance should I make my appointment?
4. What should I expect during my appointment?
5. We are looking to replace our mattress and our child's. Can we do both on one appointment?
6. Do you charge for delivery?
7. What do I do if I need to reschedule my appointment?
8. How long will the appointment last?
9. Can I schedule my Test Rest during my lunch hour and have you deliver it to my home later?
10. What if I don't like any of the mattresses I ask to try?
11. What is your exchange policy?
12. I live in a high-rise apartment. Can I still take advantage of Sleep Squad's service?
13. Will you take away my old mattress ?
14. What happens to my old mattress after you take it away?
15. What are my payment options?
16. I'm interested in your service, but will you be able to find room to park?
1. What is a Mobile Mattress Showroom?
If you’re picturing a big semi-trailer mobile showroom you’ve seen at a festival or other event, you’re on the right track. We’ve used the same design style, on a smaller scale, to bring a mattress retail store right to your front door. Each Mobile Mattress Showroom is designed to give you the feeling of an exclusive, private showing of the mattress products you selected. Combining convenience, comfort and the ability to try before you buy, our Mobile Mattress Showroom creates a completely unique mattress shopping experience.
2. It's the middle of summer--isn't your truck hot?
It may be a sweltering 95º F outside, but our showroom has all the comforts of any retail store. We keep the showoorm at about 70ºF so you can test your mattresses at about the same temperature you keep your bedroom.
3. How far in advance should I make my appointment?
If you book your appointment by noon, we can be there as soon as today.
4. What should I expect during my appointment?
When the Mobile Showroom arrives at your home, your Personal Shopper will invite you in, offer you a cup of coffee and discuss the features and benefits of each mattress you selected on our website. Then he’ll leave you and your family alone for a few minutes to try each bed in privacy. Afterwards, you can ask your Personal Shopper any follow up questions you have. Once you’ve chosen your new mattress, Sleep Squad will instantly install your new bed and, if you wish, take away your old mattress.
5. We are looking to replace our mattress and our child's. Can we do both on one appointment?
In order to give you the time you need to view 3 options for you and another 3 for your child, we're happy to extend the length of your appointment. There are two ways you can set this up. First, you can schedule back-to-back appointments online selecting choices for you in one and for your child in another. Or, you can give us a call at 888-757-7533 and we'll work with you to set up an extended appointment.
6. Do you charge for delivery?
We do not charge for delivery within our service area. Currently, the service area encompasses Chicago and the surrounding suburbs.
7. What do I do if I need to reschedule my appointment?
Call us at 888-767-7533 and we’ll work with you to find a more convenient time.
8. How long will the appointment last?
Including purchase, it will take about an hour to try each set, finalize the transaction, deliver, set up your new mattress and remove the old mattress.
9. Can I schedule my Test Rest during my lunch hour and have you deliver it to my home later?
You bet. Just let us know when you book your appointment that you're using an office address and we'll work with you to schedule delivery once you've chosen your bed.
10. What if I don't like any of the mattresses I asked to try?
Simply talk with your Personal Shopper about what you liked and didn’t like about each mattress. After discussing your specific needs, the he can suggest other mattresses, and schedule another appointment. If we don’t carry the bed that works best for you and we know of another shop that does, the he will refer you to one of our competitors.
11. What is your exchange policy?
Please see our exchange and return policy.
12. I live in a high-rise apartment. Can I still take advantage of Sleep Squad's service?
Absolutely. When you set up your appointment you’ll have the option to provide special instructions. You may need to schedule the freight elevator for the same time as your appointment so we can deliver the mattress you select. Check with your building if you're not sure.
13. Will you take away my old mattress?
Unlike other online mattress retailers, we’ll remove your old mattress at no cost to you. Because of sanitation requirements we do have to reserve the right to refuse to take an old mattress that is heavily soiled. Unfortunately, we cannot take futons, sofa beds or bed frames.
14. What happens to my old mattress after you take it away?
Sleep Squad partners with mattress recylers to make sure that your mattress does not end up in a landfill. The mattresses and box springs are stripped down to their components. Foams are melted down and made into new products like shoe soles. Depending on the quality of the steel, the coils may be refurbished and used in new budget class mattresses or the steel may be melted down to be used in other products.
15. What are my payment options?
Credit Cards: Visa, Mastercard, American Express, and Discover
Debit Cards: Visa and Mastercard debit cards.
16. I'm interested in your service, but will you be able to find room to park at my home?
Sleep Squad uses the same size vehicle for our showroom that is utilized by other mattress stores for delivery. We are always able to find parking within a 30 second walk of your front door.
