| What is a Mobile Mattress Showroom? |
| If you’re picturing a big semi-trailer mobile showroom you’ve seen at a festival or other event, you’re on the right track. We’ve used the same design style, on a smaller scale, to bring a mattress retail store right to your front doorEach Mobile Mattress Showroom is designed to give you the feeling of an exclusive, private showing of the mattress products you selected. Combining convenience, comfort and the ability to try before you buy, our Mobile Mattress Showroom creates a completely unique mattress-shopping experience. |
| How far in advance should I make my appointment? |
| You can book an appointment online for as soon as tomorrow. Or call us at 1-888-767-7533 and we may be able to schedule an appointment for you today if we have a Mobile Showroom in your area. Because we don’t use third part delivery companies, we can be flexible and make evening and weekend appointments available for your convenience. |
| What should I expect during my appointment? |
When the Mobile Showroom arrives at your home, your Personal Shopper will invite you in, offer you a cup of coffee and discuss the features and benefits of each mattress you selected on our website. Then he’ll leave you and your family alone for a few minutes to try each bed in privacy. Afterwards, you can ask your Personal Shopper any follow up questions you have. Once you’ve chosen your new mattress, Sleep Squad will instantly install your new bed and, if you wish, take away your old mattress. |
| What do I do if I need to re-schedule my appointment? |
| Call us at 888-767-7533 and we’ll work with you to find a more convenient time. |
| How long will the appointment last? |
| Including purchase, it will take about an hour to try each set, finalize the transaction, deliver, set up your new mattress and remove the old mattress. |
| What happens if I don’t like any of the mattresses I asked to try? |
| Just talk with your Personal Shopper about what you liked and didn’t like about each mattress. After discussing your specific needs, the he can suggest other mattresses, and schedule another appointment. If we don’t carry the bed that works best for you and we know of another shop that does, the he will refer you to one of our competitors. |
| What is your return policy? |
We offer a 30-Day Comfort Exchange because sometimes, even when a person does everything they can to make the right purchase decision, they may find that they needed something different after all. If you find that, after having slept on your new mattress for a couple of weeks, it’s just not the right fit we will exchange it for up to 30 days following delivery. Because sleeping on a different bed can take a few days to get accustomed to, we do ask that you give your new mattress at least a week or two before we make the exchange for you. In that time, you’ll have time to get use to the new bed or get a better sense of what features give you the comfort you desire.
If you select another mattress at a higher price, the price difference must be paid at the time the exchange is made. You’ll never have to re-negotiate a deal because the price on our web site is always the price you pay. No surprises, no restocking fees, and no return delivery charges. No hassles.
Please be aware that mattress purchases are non-refundable. Pillows and bed frames are 100% refundable within the first 30 days. All returned items must be in their original packaging and undamaged. Likewise, all exchanges must be in their original condition. Limit one comfort exchange. |
| I live in a high-rise apartment building, can I take advantage of Sleep Squad’s service? |
| Absolutely. When you set up your appointment you’ll have the option to provide special instructions. Just tell us that you live in a high rise and if there’s a loading dock that we should use or a property management company we need to schedule time through. |
| Will you take away my old mattress? |
| Unlike other online mattress retailers, we’ll remove your old mattress at no cost to you. Because of sanitation requirements we do have to reserve the right to refuse to take an old mattress that is heavily soiled. Unfortunately, we cannot take futons, sofa beds or bed frames. |
| What are my payment options with Sleep Squad? |
Credit Cards: Visa, Mastercard, Amex, Discover
Debit Cards: Visa and Mastercard debit cards.
Financing: Ask your Personal Shopper about financing options. |